Residence Inn Akron South/Green

First off there was a young woman named Azeril (May have spelled her name wrong) she was a new employee working the front desk around 2 AM when we came in. She was very polite and was really struggling. And had to call someone because she had computer issues. She just didn’t understand and it seemed like she was just thrown in there. She had a great attitude the entire time. About 30 minutes went by, she was on the phone talking to someone to help her out. When a man sitting with three other women in the lobby I thought was just a group of guests. But he walked behind the counter to start helping this young woman. He watched us 4 guest try to check in with her for 30 minutes before he came over to help. His name is Ray. It says a lot about Rays character that Azeril would rather call someone else rather than bother him and his two friends drinking in the lobby. It seemed like Ray was bothered he had to get up from sitting in the lobby not working, to come over and assist her. The rooms were great, she was great and Ray should not be in the hospitality business. If I came in and see him again, I would just go another hotel.

Everything here is great! From the moment I walked through the doors, I was greeted with warm smiles and exceptional service. The staff went above and beyond to ensure that every aspect of my stay was perfect. The room was spotless, beautiful, and had an incredibly comfortable bed that made me feel right at home.

Very clean and staff was super helpful and kind. Was sad to leave. I travel a lot for work and have never met a staff that was so passionate and dedicated to provided every guest with the best experience possible. Amazing