Gæstebruger
1. marts 2024
Several factors contributed to making our experience extremely unpleasant: The lines for meals were so lengthy that we often gave up waiting and settled for whatever items were still available. Several items, like cereal, milk, and coffee for breakfast, were not restocked promptly, and they were depleted rapidly. Clean cups and glasses were frequently unavailable, particularly during breakfast. Finding available and clean tables was a challenge. The ones we managed to secure were often dirty, with a significant amount of uneaten food left behind. This is because local patrons tend to take excessive portions to their tables and leave much of it uneaten. The overall cleanliness of the restaurant was appalling. Trash bags were left in the middle of the dining area, and piles of unwashed dishes, cups, and utensils were visible. The establishment is clearly unprepared to accommodate such a high volume of customers simultaneously. Despite their good intentions, the staff lacked proper training for the expected level of service. They merely swiped crumbs off tables using the same paper towel, seemingly unaware that this is inappropriate. Toilet paper was consistently lacking in the rooms, and it was difficult to locate in the pool area restrooms. The staff simply did not replenish it when it ran out. None of the showers in the pool area were operational. Acquiring a child's bed for the room was a significant challenge. It was absent upon our arrival, and we had to request it multiple times. There was a shortage of towels for three people, and replacements were often not provided, even though the used ones had been taken. The infirmary was advertised to be open from 9 to 18, but on the day we required its services, no personnel were present at 15, 16, 17, or 18. When we raised our concerns, their solution was to call for an ambulance. Half of the individuals in our group of eight fell ill with gastroenteritis. Despite our request for three rooms in close proximity to one another, we were scattered across the resort.
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