La Maison d'Aix 1785 - Hôtel Particulier & Spa

No room service With only 5 rooms, high prices and excellent reviews we expected great service, we thought of doing room service to dine in the room but that had been impossible, there was not even a concierge during the night but only one phone number with no one to pick up, we wanted to leave this place faster but no refund offered

This hotel is CLOSED!!!! We made our reservations late in 2022 for a stay in June, 2023. We received a confirmation and arrived at the hotel on June 2,2023, only to find that the door was locked. As we stood in front of the locked door, we tried calling and emailing the hotel many times. No one responded. Finally, the proprietor of the hotel across the street became aware of the trouble we were having and offered his help. He said that he thought that the hotel had been closed for quite a while. He called around for us in hopes of finding another hotel. Many were already booked. He finally found a newly renovated hotel for us right on the Cours Mirabeau so we were saved by this kind man. Trip advisor should keep track of the viability of its listings. This has been a terrible, almost frightening experience. I had visions of us living on the street!! For those of you considering booking this hotel, BEWARE. It is CLOSED.