Gæstebruger
30. januar 2024
This place has really fallen off. We've been staying here whenever we visit family in Aiken since 2009. It's very conveniently located, and when it used to be a very nice and comfortable place to crash for $100/night. But today, it's run down and poorly managed. The hotel is understaffed. I just stayed for four nights and had to get a new key card every day as the cards kept failing. In one instance, we had to wait in the lobby for 30 minutes at 11:00pm because our keys stopped working. Only one person was staffing the hotel, several customers were waiting to check in, and the phone was ringing off the hook because the tv service wasn't working. The staff member was new and it took three tries to get a working key. He was doing the best he could, and was calling a manager for backup who told him, on speaker phone, that he had to figure it out himself - and then hung up. The place has really gotten beaten up... The carpet is loose on the floor... The walls are covered in dirt, scuffs, and dings. The room had a very budget-motel-like feel. The curtains, linens, and bedspreads were all stained. The upholstery on several pieces of furniture was torn. The tub drain was plugged when we arrived - but the maintenance guy was able to fix that pretty quickly. There used to be a variety of hotel-ish artwork in the rooms, but ours had none... Someone was vaping **** around the building and the smell was pervasive throughout the lobby and hallways. The staff seems to be doing all they can to manage... Everyone I spoke with was friendly and tried to be helpful, but they don't have a lot to work with at this point. The upshot is that this place is badly in need of some renovation and investment. I hate to say it, but having stayed here for more than a dozen consecutive visits to Aiken, on our next trip we're going to find a different hotel.
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