Garton's Cape

Super location and super service. We checked in late and they were not aware we were vegetarians, but Ishaan and his team went out of their way to make sure we were well fed. The hotel has fantastic views from the reception and the dining room. The manager was very helpful and nothing was too much of a bother. However, the rooms are dated and need a revamp.

We recently stayed at Graton Cape for two days over New Year, and while the hotel itself is stunning, our experience was somewhat marred by the lack of helpfulness from the reception staff. Originally, we had booked for three days but were informed that our room was booked out and we could only stay for two. We were okay with this adjustment, but it set the tone for our experience. The reception staff seemed overwhelmed and were not very informative. We felt lost at times, as no one guided us around the hotel or provided essential information like where to find breakfast. The highlight of our stay was definitely the Panasonic room, which offered breathtaking views of the beautiful beach. However, we did encounter issues with the door that wouldn't close properly. Despite informing the reception about it, no one seemed to address the problem, which made us feel uneasy about the security of our belongings when we left the room. Graton Cape is a beautiful hotel with incredible potential, but the customer service fell short during our visit. We had stayed at some less expensive accommodations in Sri Lanka where the customer service was outstanding, which made the contrast even more noticeable. I hope that the management can focus on improving the reception staff's training in customer service to match the hotel's beautiful Setting.

This hotel is professionally run. The staff are excellent and very polite. The cooking is of a good standard. The room rates are very competitive and the overall level is as good as a uk or European hotel. It has a private beach beach ball kayak. Indoors various games books films pool table table tennis darts spa small gym and a nice pool.

We had a reservation for the ‘cape suite’ which is the best room this hotel has to offer. There is only one of these rooms in the hotel. When we arrived we were given the ocean suite and when we told them this isn’t the room we booked. They then said it was, but it most definitely wasn’t, the room was about 50 euro’s per night less than the room we booked. They straight up lied to us in our faces and would’ve charged us for another room. The room we booked was already booked by someone else so we couldn’t change. When we asked for a compensation they told us we could pay the price of the ocean suite, so no compensation at all… To top it all of the wifi was not working in the room. When we decided we didn’t want to stay at the Gartons cape we asked if we could get a taxi they told us no, a 5 star hotel that can’t get us a taxi. We get that mistakes like an overbooking can happen, but the way we were treated was very bad and most definitely not worth that amount of money.

The food here was very good indeed, best Dhal I have ever had. Good location and pretty interior of the hotel. The bedrooms are in need of updating (we had 106) but we got over that and appreciated our lovely sea view and balcony. Upgrade to a suite is highly recommended. The beach here is lovely with a lifeguard, and the man made semi lagoon area just along the beach makes swimming safer and easier. Super beach cafe close with daily fish catch and soft drinks. All the team at Garton’s Cape are helpful, happy and very kind. Easy taxi into Galle for shopping but closer by there are some lovely beach bars and Italian Gelato bar/restaurant in Ahangama. Lots of gap year students and surfer types having fun.

One of the nicest locations with a private beach, room was lovely with a beautiful sea view backed by the curving sandy beach. We extended our stay it was so good, restaurant food was varied, superbly cooked and presented All staff were so attentive without being intrusive, overall experience better than most 5* UK hotels.