Gæstebruger
29. november 2024
We stayed at Kurulu Bay in the Hora cottage, which was aesthetically pleasing and beautifully designed, blending seamlessly with the jungle environment. However, we did encounter some issues with mice over two nights of our stay. While this was initially disappointing, the manager’s response was exemplary. They moved us to the Heli cottage, where we had no further issues, and went above and beyond to make amends by refunding a night’s rate, offering complimentary meals for the remainder of our stay, and expressing heartfelt apologies. Their genuine effort to remedy the situation made a huge difference and left a positive impression. The jungle setting at Kurulu Bay is a perfect retreat—peaceful, serene, and incredibly relaxing. During our stay, a retreat was being held, and I was initially worried it might impact our experience. However, I couldn’t have been more wrong. If I hadn’t been informed, I wouldn’t have even noticed it was happening. The ambience remained tranquil throughout, and it felt like we had the entire place to ourselves. One highlight that simply cannot be missed is the kitchen at Kurulu Bay. The food was absolutely amazing—each meal was a culinary masterpiece. Even when dishes featured the same protein, the flavours were distinct and perfectly balanced. Every bite was an experience in itself. If you’re ever in the area, I would strongly recommend visiting the restaurant, even if you’re not staying at Kurulu Bay. Despite the initial hiccup, the overall experience was phenomenal. The combination of stunning surroundings, attentive staff, and incredible food makes Kurulu Bay a destination I would wholeheartedly recommend. The care and hospitality we received turned what could have been a negative experience into a truly memorable one. Don’t hesitate to visit—you won’t regret it!
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