Naxos Euphoria Suites

We were late and somewhat lost trying to find the hotel but were very grateful for the phone call by the owner/manager who helped us find our way! Later we realised, we had actually passed the hotel but the signage is only visible when driving from the other way!! We never saw him again during our 4-night stay. Breakfast was ordered by WhatsApp and served in our room. It was OK but so often we needed to boil up our own water to make the tepid tea drinkable and add some warmth to the coffee. The room was quite small with a giant cave area with the bed built in. The bed was comfortable but we arrived during a cool spell, were cold overnight, and had to ask for a blanket for the rest of the stay, as well as an additional pillow. We would normally expect these to have been left in a cupboard in the room - as in other hotels. The other issue was the built-in ceiling lights within the 'cave' that twinkled all night long - no way of turning them off!! Grateful for a safe in the wardrobe – but it was not secured and could easily be picked up and taken from the room! The bathroom was tiny with a single rail - just room to hang 2 folded bath towels but nowhere to hang the hand towel. It was also just a hand-held shower which went from not quite warm water to cold water by the end of our stay - so only managing the briefest of washes. The 2nd night, we messaged (WhatsApp seeming to be the only way to communicate) to say that we could hear constant running water which continued throughout the night into the next day. When we also messaged the next morning that there was no hot water for a shower, the reply was "OK I will fix it". Of course, it wasn't fixed and the next night, for several hours, we heard the constant refilling of a water tank. So, to sleep we needed ear plugs (the water issue really did echo through our room) and eye masks to shut out those pesky ceiling lights!! On the day we left, I went to reception to hand in the keys to find it locked with no staff around. Again, a WhatsApp message to the staff came with the response to leave the keys in the door. And to add to our feeling of the hosts doing as little as possible at end of season, we later read on their website that guests are given a welcome drink and fruit on arrival! We just got a few unused single use sugar portions and a stained tea bag – presumably left by previous guests!

J’ai du annuler mon séjour suite au décès de me mère et ils m’ont encaissé la totalité de la somme. Aucune empathie vis à vis des problèmes clients. J’ai écrit plusieurs fois mais ils ne réagissent pas. Ils n’ont visiblement pas de service client digne de ce nom. Je ne recommande pas.

Personal muy atento. Han tomado un rato en darnos recomendaciones de la isla junto con un cóctel de bienvenida. Están atentos al WhatsApp para cualquier cosa que necesites. Las habitaciones son muy curiosas.

El trato ha sido excelente y habitaciones cómodas. Las recomendaciones del personal del hotel muy buenas en cuanto que visitar y donde comer, también te reciben con un cóctel a tu llegada que está muy bueno. La localización es agradable, entorno familiar

Mooi plek een perfecte service, de manager was geweldig. De hote is super schoon met lekkere eten. Je kan snel naar veel restaurants gaan zonder moeite en alles is dichtbij het hotel. Echt highly recommended.