Elounda Beach Hotel & Villas, a Member of the Leading Hotels of the World

Lovely hotel with very friendly and helpful staff. Brilliant facilities and fantastic menus in all the restaurants. Lovely sandy beach with plenty of loungers.Beautiful views all round the hotel complex. Would definitely recommend this hotel for couples and families.

Grate place for perfect stay,real luxury property with excellent service and food Very professional and friendly staff,make me vant back to this hotel evry year Best beach in Elounda area,lot of restaurants with delicacies food We already book for our next vacation in Elounda Beach Hotel

A nice hotel - a bit dated as many people have mentioned already - but I can imagine it's quite lovely in the summer months. Unfortunately, we arrived at the beginning of the season and the hotel, despite being open, was not yet fully functioning. Only one restaurant was open and the kids club was closed so on a rainy day there was absolutely nothing to do with kids unless you fancied getting soaked. Perhaps naively, we expected a hotel to be fully functioning if they are taking bookings, even if it was early in the season. I definitely wouldn't book this time of the year again so those considering Crete for an Easter Holiday visit, it may be worth bearing that in mind! The hotel staff were very apologetic and really did go out of their way to try to make sure we still had a good stay so I really can't fault the staff and service.

We were really looking forward to staying here, could hardly wait if I'm honest. It had been recommended to us. Arrival was abit hit and miss. We were offered an arrival Prosecco but not given enough time to drink it. The young woman with dark slicked back hair (rather aloof) had no patience and told us we needed to go to our room and to leave the drinks. We couldn't even take the glasses with us. Hotel reception is very dated and did not greet us with 5 star elegance, In fact if we had been told we had arrived at the wrong hotel l would have believed them. We were told we had been given a free upgrade. We were taken to a rather large, shady, creaky old room and felt the pangs of disappointment. We had booked a sea view double room and got an overgrown large tree on the basement. That night was like sleeping in an oven as the air conditioning was only working at minimum power. We asked if there were other rooms and after a lot of deliberating and them trying to argue the A/C wasn't broke, we moved to the 3rd floor. This room was the smallest we have ever stayed in. Old and creaky but the views were to die for. First night, had a shower and there was a huge leak which almost flooded us. Maintenance were called and he said he couldn't fix it. New marble needed to be ordered. A maid came and stuffed the hole with towels and it seemed they wanted us to put up and shut up for the duration of the stay. We wanted to see the manager and of course that wasn't possible. But eventually we were offered what they call a suite. A large double room which back in the 70's im sure would have been grand but it's 2024 so l'll say no more. But again, because of the positioning of this Hotel the views were amazing and we had a large terrace. Everything worked in this room so that was a bonus. We just wanted to start enjoying the holiday after 3 days of room swaps. It became obvious however, after a couple of mornings waking up with severe back ache, that the mattress had completely had it ! The maid put us a mattress topper on which helped a little. As you read this, please remember this is a ‘world leading 5 star hotel’. There are various things 'not right' about this Hotel. After only a few hours in we named it 'Fawlty Towers' Firstly the breakfast - where do I start. It is absolutely chaotic. I'd go as far to say that I have never experienced anything like it. There appears to be enough staff but they are all running around like headless chickens and not really achieving much. Trying to get tea with a cup, with milk and with a teabag all in tact was a task in itself. There is table reserving going on which they don’t like to admit to. We sat down at a table once and got asked to move. The whole time we were at breakfast no one sat there ?! We were told to go to the buffet another time and the table would be ready when we returned with our breakfast. We got back and it had been given to someone else. I asked why she had done that and she sa

Our 7-night experience was simply a memorable one. A big thank you to the hotel management and friendly, courteous hospitality staff. The customer guest advisor, Laura, deserves our special thanks and her colleagues, who were always at hand to assist and add to our experience. The facilities in the hotel, restaurants and our room (413) were of high standard. The sea view from our room was absolutely amazing and relaxing.

It’s around 30 minutes from Heraklion airport to the Elounda Beach hotel, which must rank as one of the best hotels I’ve ever stayed at. Things actually got off to a shaky start on this family visit, we were all booked in (3 couples) at the Elounda bay palace, but due to some oversight, had been transferred to the nearby Elounda beach hotel-actually an upgrade. The beach hotel was certainly a luxury stay, magnificent breakfast buffets, a superb little beach area (with waiter service-a small alarm on your parasol can be pressed which alerts a man who can bring you drinks & snacks) & 4 fantastic A la Carte restaurants (& a buffet restaurant in the Elounda bay palace) within easy walking distance, as well as a rather spectacular cocktail bar-the Veghera-close by. There is also Entertainment in the fine dining area most evenings. We spent most of this week on the beach, where loungers are reserved with your room number, relaxing & snorkelling the nearby beach with an array of different species of fish. Magnificent ! On 2 days the temperature managed to get into the 40’s, very hot, & one of these days was spent in Elounda the nearby town, with a vast array of small shops & restaurants (well worth visiting) & a boat service (which can be quite crowded) to the nearby former leper colony of Spinalonga, which is dripping in history and is also worth a visit. I’d also add that the prices at the various bars and restaurants in Elounda are very reasonable. A final shout-out to the highly professional helpful & cheerful staff which have obviously made this place such a success. Highly highly recommended. Quality.