Naiades Marina Hotel

I have been staying at the hotel for the past 6 years, and in the last two years, its standards have shown a slight decline. The rooms are a good size and are decently furnished. Most guests stay only for a few days so 6 coat hangers would not be an issue but for a 2 week holiday, there isn't a great deal of storage space. The fridge is useful as is the kettle. Although the bathroom is adequate, the shower tends to overflow onto the bathroom floor like in many Greek hotels. There is a blind to pull down but this meant that it was very difficult to manoeuvre in the shower. There was plenty of storage place for the toiletries. Breakfast is the same every day and is basic. Orange juice is post mix from the machine. It often needed topping up with water as it was too strong. There were frequent empty spaces on the breakfast trays which meant either waiting for them to refilled or choosing from a restricted range. In a country of lots of fresh fruit, the only fruit options were tinned peaches or fresh apples. The hotel is clean but the room cleaning isn't daily as it has been in the past. Small details are overlooked at times. There was only 1 cup for a 2-person room, twice the much-needed bath mat wasn't replaced when the wet one was taken away, several days the bins weren't emptied, one day we had a couple of towels short. All minor but they added up over 14 nights. The staff are fantastic especially Monique on reception. Reception seemed to be manned less than previously. As I know the area/hotel, it wasn't a problem. There seem to have been some cost-cutting measures that have impacted negatively on customer service.

The Naiades Marina hotel is very clean. Room service is excellent. All common areas, reception, breakfast room and pool area are spotless. Reception and breakfast staff are friendly & professional. Being Greece, the bathrooms are not wonderful, but the best hotel in Agios Nikolaos.

Just came back from This beautiful place with my friend. Hotel Immaculate very peaceful. Breakfast good with plenty selection. Staff Monica and Nicki very friendly and helpful. Beds super comfortable. Highly recommend

Cute little hotel with an excellent location. The staff is extremely friendly, I have to praise the cleanliness of the hotel, especially the room where we stayed. The only bad thing about the hotel is the breakfast, which is disastrous, everything is always the same, and the selection is ridiculous!!!

We have recently returned from a most enjoyable two week holiday based at this hotel with Thomas Cook. The Hotel is in a perfect position, close to all the main features of the town. Everything can be reached in ten minutes walking time, including the bus station and the lake. There are plenty of good tavernas, bars, supermarkets and shops close by. Our room, a standard double with sea-view, on the first floor, was very nicely appointed. It was cleaned and serviced everyday. The bed was large and very comfortable and together with the very low noise levels at night, we slept very well indeed. The balcony was a major disappointment, being only about two feet wide and was not really a place to sit. Rooms with an inland or pool view seem to have more spacious balconies. The wardrobe space was inadequate for two people with few hangars and hardly any shelves and no doors!. The bathroom was nicely appointed, with an excellent shower and plenty of hot water at all times. The airconditioning was brilliant and super quiet in operation; we had it set at 24° and were very comfotable Downstairs, pool area was lovely and very little used, you can also sit out by the pool at breakfast if you prefer. Breakfast was a big disappointment. The quality of the foods on offer was fine, but there was hardly any variety from day to day and very little hot food. The coffee machine would cease to function at busy times and needed five minutes to restart, it really needs replacing. The breakfast room was badly laid out; too many tables in too little space, resulting in bumping into fellow guests. A major plus are the staff, particularly the lovely ladies maning the front desk They are so friendly and knowledgable regarding the town and the local area. They will help make your stay trouble free and enjoyable.

Our room on the top floor had a private outdoor jacuzzi for two, best sampled in the morning when sunshine adds to the experience. Getting tea and milk for the room was a slog, and no coffee was available apart from at the breakfast bar between 8 and 10am