Domes Aulus Elounda All-Inclusive Resort, Curio Collection by Hilton

If your planning to stay at this hotel definitely stay in Cool Living section and request a room number 800 and above! Beautiful friendly hotel with fantastic veiws from the exclusive cool living infinity pool/bar/restaurant. Postives: * Fabulous staff *Delish Food *Lovley clean room everyday *Excellent cocktail menu, fantastic procecco *Incredible weather ☀️ *Honeymoon package included... Fruit and a bottle of bubbles in room. Breakfast in bed for one morning. Spa massage for 2. Night out trip to the city. Wonderful free gifts in the room and on departure. * Grab and go drinks fridges we fab! Negatives: * Long wait for a pick up from the top of the hill if you missed the minibus. Mini bus every 30 minutes but hotel avertise golf carts when its actually mainly nissan cars taking you up and down. * Minimum day snacks in the cool living section but the main hotel bar at the bottom has an excellent selection if you can be bothered to travel down the hill. Cooling living guests should get the same snacks as paying more! *App to make restaurant reservations never worked for our whole trip. *Not all premium drinks are included as advised! Overall we had a fantastic holiday and the hotel staff were incredibly helpful and friendly! Book Cool Living!

Amazing hotel with the most wonderfull views. The staff couldnt be more friendly anything you asked for they did their best to sort it for you. They even went the extra mile when our transfer refused to wait when the could t come up to reception to collect us and left us in the lurch (boy thats going to be a different review) they arranged and paid for a taxi to take us the 75km or so to the airport at no expense to ourselves. Rooms were neat and tidy transport up and down the hill was regular and easy and the food was all nice. Cannot praise this hotel enough and we look forward to coming back

We spent our honeymoon at Domes Aulus Elounda and absolutely loved it. Huge thanks to George, the Operations Manager. Back in January, when we made our booking, we sent a bunch of questions and George personally replied to every email, patiently guiding us through everything and helping us feel confident about our choice. When we finally arrived, he welcomed us in person, remembered our conversation, and made us feel instantly recognized as Hilton members. The room upgrade was a wonderful surprise, and his warm, personal approach made all the difference. The view from our room was stunning, and the food at Greko Levante and Vatanne was honestly some of the best we had in Greece. This place has heart not just beautiful views and great food, but real people who make you feel at home. We’ll definitely be back!

We upgraded to Cool Living Zen Suite with private outdoor jacuzzi Room was beautiful with the most stunning view. No warm water for jacuzzi but in all honesty if using in the day you won’t want extra heat anyway! I would have liked the option of room service and free mini bar refills given 5 star, but it certainly wouldn’t deter me from booking The rooftop cool living pool, bar and restaurant is 100% worth the upgrade and feels night and day from the standard pool area. I do have one BIG criticism. They do not police the guests attending the area AT ALL! We paid extra to access this area, yet getting beds was so difficult because they allowed all hotel guests to use it. They really really need to fix this. There is a lifeguard on duty who has very little to do, seems to me they could get this person to ask for room numbers or to see key (as cool living have different key) at no extra staffing cost. So easy to fix and all cool living guests complained of this. Food was good. Not ‘blow me away’ good but good enough and met my expectations. We had a big birthday whilst there and they were brilliant and making it special. We had a personalised birthday cake, a great table and the band sang happy birthday. We booked a half day semi private catamaran through the concierge and it was absolutely fantastic. The concierge are great and arranged all our restaurants too. The location was amazing! Highly recommend visiting Plaka, Elounda and Agios Nikolaos. A trip to Spinalonga is a must. Also, do take advantage of the hotels free shuttle to Agios! Overall I would definitely recommend staying here. I just think they need to fix the issue with allowing none paying guests in the cool living area.

We had an amazing week at Domes Aulus Elounda. The room had fantastic views and was very comfortable, the food was always good especially in the cool living area (which is worth paying the extra for) I have a few things to note that didn’t ruin our stay but are worth mentioning. This probably isn’t new to anyone, but the best sun beds with the view by the pool almost always have towels placed on them early in the morning, only for them to stay empty until the afternoon when people returned to their prized spot. This is quite disappointing as the hotel has a policy in place stating that “unsupervised towels will be removed after 30 minutes”. This was never enforced and myself and other guests were left without a sun bed. I saw some conflict when guests took action by themselves. If you’re in the “cool living” area, you will be staying right at the top of the (huge) hill, but unfortunately the restaurant up there is reservation only at dinner time. So if you can’t get a table you will be making your way down to the buffet at the bottom and back up again, which is only a small inconvenience but is still time and effort. Snacks? None - after 10pm there is nothing to eat unless you order room service which of course, costs extra. All of the staff were very attentive and always willing to help. Particularly Alexandros on the bar who was very good at making cocktails and waitress Marina who had a great memory and remembered all of our preferences whenever we sat down for dinner. I would definitely recommend staying here, and I would love to return one day.

We are currenly coming to the end of a 14 night stay. We have not stayed in this area of Crete before but we do travel extensively. There was an initial issue with our room which was dealy with immediately by the guest customer raleations who were outstanding throughout out trip. Kostas and Chrisa offered excellent communicaton and follow up care for the duration of our trip and offered nice little touches throughout. The guest relations services are some of the best we have experienced - Bravo! We are very thankful. The food throughout the hotel is of a very high standard. We are foodies and were delighted with the choices available at all the restaurants. The staff are constantly replenishing the food at the buffet so it is always hot and fresh. Breakfast is a delight with everything you could think of and more. The staff at the bar Alexandros, Panos all the staff are very welcoming and remember your drink orders. They make excellent drinks ! As other reviews have mentioned the staff are lovley. Maria was particularly warm and smiley and we enjoyed her service immensely at all the restaurants. She is q credit to the hotel. The grab and go fridges were very handy, no queueing! The hotel itself is in a beautiful area of Crete set on a hillside overlooking the bay with Spinolonga in the distance. The setting is just breathtaking and you will never tire of it. Just a few pointers for the hotel to continue to strive for excellence *(just our opinion). The pool area for us wasn't quite as luxurious as it could/should have been. The pool needs a revamp and a restyle. Consider improvement to access to toilets and the number of them available for guests. Staff need to be around the pool keeping it clean and tidy throughout the day. Sometimes the buffet restaurant was too busy and staff overwhelemed. The hotel should support with more staff at busy periods as they are working flat out leading to mistakes. We would like to thank all the staff for making our holiday so special. The hotel overall is definitely good value for money with excellent views, food and excellent hard working staff. We would love to return one day.