Ariadne Beach - Adults Only

This is the second time I have stayed at this hotel over the past year, and to be honest, I wasn't that impressed last time, and nothing has changed. My wife and I really like the area but could only find availability at this hotel, so I decided to stay here again. I really wish I hadn't. My main issue is the rudeness of the staff here. Most of them ( not all) are incredibly arrogant and act like they are superior to the guests. They speak to you like you are naughty children, which really i don't expect from a holiday. I had at least three occasions of this. Two involved restaurant staff and the issue of us being half board. On checking in, I was told by reception staff that we can change dinner for lunch on our half board package. This led to daily battles at the restaurant where we were being told we had to pay. I had one argument with a member of staff called Gigorios who shouted at me that I had to pay, even though what I was told a reception. He later said this was ok, but I got no apology. Again, the same thing happened two days later with another member of staff. We raised this with our rep, and we they were told we should have been given meal vouchers to change our meal from dinner to lunch. We were never told this at reception when we checked in. Another incident was when I went to use the gym. I collected the gym key from reception and went back to my room to get changed. As soon as I got back to my room, I had an angry phone call from reception telling me to go to the gym now, as people wanted to use it. I had only been gone five mins. The woman was incredibly rude on the phone, demanding I go to the gym now. When I got there, no one was waiting. Actually, it took fifteen mins before anyone turned up. Overall, this resort is just poor quality. From the very steep steps to get to your room, repeative food, poor choice of drinks, and rude staff. As you can see from my profile, I'm a seasoned traveller who has been to many hotels/resorts all over the world. And I'm sorry, this place is rather poor. My advice is to avoid and book somewhere else, as the town of agios nikolaos is beautiful and worth a visit.

It was a Very pleasure! Nice People and massage also:) good time at Crete, I will repaeat this fo sure:) very Nice People and prices also, thank you so much! Greeetings From Poland''''''''''''"'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

The hotel is very clean and the whole team management, reception, restaurant, chefs and waiting staff. Everyone works hard to make your stay a pleasant one. Nothing is too much trouble. Very courteous and polite. Teamwork at its best. The restaurant works like clockwork. Hats off to the head Chef and head of hospitality. Very relaxing stay. Just would have liked more entertainment in the main bar area., no disrespect to the bar staff who work hard.