CHC Marilena Hotel

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I chose this hotel for our 4nt break after reading the review where it said the hotel was recently renovated and the food was great. The only good thing I can say is that the room was clean. It was extremely basic. My back is very sore after 4 nts in the beds. They are not comfortable at all. The food in the restaurant was cold. Even when we were 1st in the restaurant, the food was still cold. We did mention to the lady who cleaned our plates about the food and she laughed. A guest relations lady said that we were the only ones to mention that the food was cold which I thought was rather odd. Or maybe visitors are used to cold food in these kind of hotels. If you want an orange juice with your breakfast that’s an extra €3, Greek coffee is an extra €1.50. There is a bar by the pool and they do crepes, burgers and gyros and they are cooked to order and are hot. The staff at that bar are lovely. The hotel has lots of cats roaming about, clearly hungry as wanting food all the time so we bought a few tubs of cat food from the supermarket to feed them. This hotel is no good if you have mobility issues. Yes there is a steep ramp to get you in the hotel but there are no lifts, toilets are downstairs in the lobby area and the grounds are not suitable as steps and uneven grounds. There is a beach about a 6/7 minute walk away and was nice although we only went to look. There are a few little shops nearby which is handy. There are bus stops and taxi ranks outside the hotel which is very handy. We got a taxi down to the port €14 each way. Was the hotel worth the money? In my opinion No. we came all inclusive and I thought it was poor. If I booked here for my main holiday then I’d have checked out and found a nicer hotel. This is NOT a 4* hotel, I would give it a 2 or 2 1/2 at the most.

The service of eDreams for the both services, fly and hotel was perfect, accurate and on timely manner. Booking of flights, online issuing the tickets and checking were accurate and on timely manner. I fully recommend this agency. Thanks again.

We had an amazing time! I personally loved the Cretan night with syrtaki dance around the pool! This brought us closer to the greek culture. The staff and the dancers were very friendly and polite! Special thanks to the receptionists, who gave us a map and guided us! We'll come back for sure!!

It was a last minute trip with my friend. We have got few decisiuons and we chose this one. We are glad for this place we staid. Because of good location and very good food. It was 5 minutes to the beach by foot which was clean and beautiful. Also very good thing were people working in the hotel, especially restaurant. We liked a waitress called Maria Soulva. She was with a smile all day long. Nice and very pleasant person.

I had an amazing time with my friend, it was incredible vacation time. Hotel was clean and bright, pool was refreshing and big. Food was tasty and changing, especially the desserts. All employees were friendly (big hug to Maria S., she is such a lovely person).

We had a great stay at the Marilena Hotel. The staff are attentive and very welcoming. Despite an unexpected influx of children in the hotel linked to a sports tournament, the staff always had little touches for us to improve the comfort of our stay. We stayed in a very large room with a double balcony, overlooking the swimming pool and the sea. Following work in the building, we were upgraded to a second room, overlooking the swimming pool. The buffet, always full, is varied and of good quality. The hotel reception is staffed 24 hours a day and helped us book a rental car and a taxi. A big thank you to all the hotel staff for their attention and kindness. We would particularly like to thank Manos and his colleague in charge of the restaurant reception for their welcome, their smile, and their attention throughout our stay. Special thanks à Manos, Mister Lover Lover, the best host, We love you !! Aurél et Lucia

The stay was amazing, still HOT in mid october!! The staff here is very friendly. All communicate in English language. Good food. Hotel is based in a good location, only an 1h drive to other places and amazing beaches (worth renting a car). - Matala hippie beach - Heraklion - Agion Nicolaos Good for families. Overall I can truly recommend this place. Jagoda

Hi had a brilliant time at the Marilena, rooms were good but basic, but we dont live in the room when on holiday but allways very clean fresh towels everyday when asked for 2 mugs for the room came back with mugs and kettle so suited us, food was good breakfast was good but again basic but everything was on offer, Lunch and evening meals were very good alot of choice and flavours were on offer and the puddings were lovely we could not stop eating them. So would like to thank everyone from kitchen staff, cleaners, management, but the highlight was pool staff and the 2 bar staff and lifegaurd Eleni, Atalanti who kept us stocked in Crepes and drinks and Andonis who kept us amused during the day, and not forgetting Dimitri who ran the Terrace bar in the evening had such a good time day and night. In addition it would be appropriate for tables to be available by the sunbeds to put drinks on. But over all Great time would come again for sure.