CHC Marilena Hotel

Pros: Breakfast and other meals – quite good, though not a gastronomic festival like in other All Inclusive resorts. There are just a few options, probably to discourage food waste… or maybe to train us to grab whatever’s left before it disappears from the trays. When a tray is empty, by the time the new one arrives, you’re already halfway through your plate with whatever was still available. Room cleanliness – relatively fine. Sandy beach – we caught it with waves, but I heard there are periods without them. Either way, we enjoyed it like this; the breeze made it much more comfortable to stay on the beach, and the wavy sea is more fun. The people – absolutely wonderful, both inside and outside the hotel. Friendly staff, kind locals – it felt like we were in a different chapter compared to the hotel’s infrastructure. Daily cleaning, plus washing the street and the access road (a rare but appreciated detail). Poolside activities around 11 a.m. Pool bar – cocktails included in the All Inclusive, plus daily snacks (gyros, souvlaki, etc.). Desserts – few, but good. Not like in Turkey (as many people here like to compare), where you get 30 types with the same taste. Here you get 4–6, and each actually has its own flavor. Food – very tasty, though if the protein + carbs balance was better, it would be perfect. I don’t understand why the hotel gets low ratings. Sure, it’s not 5 stars, but it’s not “1-star” either just because of a rusty faucet. Pool music starts only at 11, so you can sleep in without waking up to “boom boom” in your ears. Cons: At first, we were given a “superior double room” – as small as a generous walk-in closet, with a bathroom the size of a phone booth. Distance from the door to the bed: two steps. From the door to the balcony: four steps. Nightstands? Too much luxury for us – we only had one socket near the bed and a little mood light. The bathroom – even smaller, with a vintage look and an air of “should have been renovated yesterday.” As decoration, instead of a painting, we had an electrical panel (modern art, I suppose). Small, old TV; the fridge… more like a cool cupboard. Fortunately, the reception staff were very kind and changed our room the next day to a proper double: spacious, bigger bathroom, nightstands, closets, bigger TV – the way it should have been from the start. Recommendation: when someone books and pays for a specific room type, maybe they should actually receive the room they booked, not a “low price” version in hopes they won’t notice. This would probably also solve a good part of the lower ratings, as many guests’ frustration seems to start here. Suggestion: put at least one bottle of water in the minibar and a few vending machines with soft drinks around the hotel. It would save the queue at the bar for those who just want a glass of water. One lunch we experienced: if you didn’t eat fish – too bad. Chicken/pork disappeared in 5 minutes and came back after 20. The rest was just carbs that didn’t go toget

Pro: quite clean room, clean pool area and nice atmosphere , cleaning ladies very prompt and professional, helpful staff and ok breakfast, also good pita gyros at the pool bar in the evening, good value for money maybe, but definitely not a 4* hotel, it was a compromis we accepted knowing it wasn’t the best hotel Cons: the food was average and bad especially at dinner time, very crowded and difficult sometimes to even find a free table or a plate. The all inclusive drinks are mainly from a hose (lemonade, sprite, orange juice, even wine ) and taste pretty bad, and the worse coffee ( instant i think ) even if you pay for coffee still tastes bad. Bottled water is not included - especially the whole food chapter needs improvement. I would rate 2* for the food only

Crete a beautiful island for vacation The hotel was very good nice environment, very kind staff, Very fun fitness program in the pool...

Thank you very much for everything, everything was perfect. Clean hotel everywhere, nice food, perfectly clean and nice pool. Nice snack bar with very good service...!!!! we will come again!!!

We will come back! The food was tasty and you could pick whatever you like from a large buffet starting from appetizers to desserts ! The room was nice with a balcony. The reception was really helpful guiding us to the sea. We miss you already .... Best wishes!

The best hotel ever! The staff is great! The food was excellent, as we had All Inclusive and spent our most time in the hotel. Our room was very clean and every day we had fresh towels every day! I totally recommend !