Castello Infinity Suites - Adults Only

Where do we start… the good bits first. The staff are superb. Cannot do enough for you. We were not made aware that you need a car. Public transport is very limited and taxis expensive. We booked the black pearl suites. And the room is lovely. But if you are expecting any sun, forget it. We were hoping to relax by the plunge pool in the day and go out in the evening. But the rooms do not get any sun. Nothing. Not a single ray of sun. So plunge pool was never used. We asked to be moved but no rooms were available. We tried and tried to be moved. To be honest, we got very upset. This was meant to be a special holiday, and it’s not cheap! But we ended up fighting for sun beds on the small beach, which goes against the whole idea of booking these rooms. We like our privacy. And because we had to go out so much because the room was so cold and dark, we spent a lot more money. If you don’t mind shade, great!! But literally, third is the worst holiday we have ever had and we have already put complaints in as soon as we came home. It’s upset us so much, we will never return to Crete again.

What a fantastic experience in this 5 star hotel. It is situated on the end of the bay and only minutes from all of the local Taverna’s The staff are extremely professional and most helpful I emailed the hotel prior to our holiday and Pela responded very quickly Other than breakfast, which again was 5 star we did not eat at the hotel The rooms with the plunge pools we well equipped and very comfortable I would not hesitate in returning to this fantastic hotel

Looking for somewhere warm to just kick back, relax and do as little as possible we probably looked at 100+ boutique hotels and resorts around the Med, until we came across Castello Infinity in Ayia Pelagia and something from the pictures and reviews said "this was the one". And it certainly did not let us down in a delightful and relaxing week. Everything we could have asked for and more. The Hotel is only twenty minutes around the headland from the airport at Heraklion and we’d strongly recommend a taxi transfer that delivers you to the door. 20 minutes from walking out of arrivals at the airport. The hotel is sited at one end of the calm bay and beach-front of Ayia Pelagia, which itself is a small but delightful village nestled against the clear blue waters of Crete’s north coast. A very slick, friendly and professional welcome, but more about the fantastic staff at Castello later. We had booked quite late and had an Aquamarine mountain rather than sea view suite, which turned out to be a stroke of luck due to the hotel’s position within the local topography. And thus we found ourselves in room 1201 on the second floor, and being the first room on the corridor enjoying an expansive and more spacious balcony area. The room was a very good size, with fairly minimalist but fitting decor. Important points about any hotel: Pillows - excellent; mattress - verging on the firm side of firm but very comfortable; Shower Pressure - excellent with both a waterfall and hand held shower; Hot Water - plentiful. Add to this plentiful wardrobe and shelving space; coffee machine; safe; a wonderful standalone full length mirror, effective air-con; excellent wi-fi, electronically controlled black out blinds including bedside controls; and the ubiquitous large TV - not that we flew to Crete to watch television. Lovely bathroom; both room and beach towels provided. Everything pristinely clean. Big tick. But somewhat pales in comparison when you step out onto the west facing and spacious balcony. Two very comfortable sun loungers, a spacious area for the table and two chairs; and the piece de resistance the plunge pool glistening in the sun. A good size being probably around 3m long and 1.75m across. 180 degree view from the balcony taking in the fairly steep hillsides rising up from the village and giving a spectacular view of the beach front and much of the bay. Given the aspect somewhat shaded in the morning, but the table and plunge pool picked up the sun from mid morning, and the whole balcony not long thereafter until the sun started to set behind the mountains. Whilst not the more premium suites offered by the hotel we’d much prefer this over the ground floor mezzanine suites. On the tick list: Balcony even bigger tick. The restaurant and bar area is mainly outside on the first floor of the hotel with tables set to offer a wonderful view of the beach front and sea. Breakfast has a fairly extensive and delightful menu, plus a buffet for fr

This hotel was a bit of a surprise package to us. The room with sea view was excellent, and we loved the private pool. The sea view rooms face north, so get no sunshine throughout the day. Unfortunately, the hotel has no pool other than the small private ones and very limited outdoor space ( there was one space with only 4 sunbeds, and this was permanently in use by early rising sunbed hoggers. The local beach is very close to the hotel, but it is very narrow and absolutely rammed throughout the day, with sunbeds all taken up from quite early in the day. This, of course, is not the fault of the hotel, but it seemed surprising that a new upmarket hotel should not have been designed to provide more external space and a large pool. The outstanding features of the hotel, for us, were the delightful staff and the overall attentive service we enjoyed. We did experience a few adverse issues one day, but the response from management and staff was outstanding. Breakfast was very good for a relatively small hotel and was made particularly enjoyable by the delightful young serving staff. Thank you, particularly Harry, Bindi, and Katarina. Nearby is an extensive selection of very good, reasonably priced tavernas and restaurants.

My most favourite hotel to date ! The room was spacious and the private plunge pool on the balcony was larger than we thought it would be. We stayed in the aqua marina suite which looked out over the village and beach. The sun really hits there around 12:30/13:00 and stays well into the evening. We had breakfast included and the restaurant looked out over the sea , the food was excellent. All restaurants and bars etc were right outside the door . We have a late flight and we’re allowed to stay in the room for a couple hours extra, our pick up point was a different hotel and the lady at reception arranged a car for us all free of charge. Prior to that we are able to leave our bags at reception and shower before we leave in the spa. Staff were amazing and housekeeping is Bob on. All in all , HIGHLY recommend this hotel for a relaxed stay in beautiful surroundings

Super suite on the top floor. Great views and peaceful. Good food and wine served well. Private parking and a lift to all floors. A quality modern hotel. Evening entertainment by Karma Duet, at just the right volume so one can speak to dinner partners. Great mix of tunes.