Alexander House Hotel

Amazing hotel - very comfy beds, mini fridge in the room, air conditioning was really good. Pool was lovely, food was really nice- although it did feel like a lot of the food offered was the same each day, for all inclusive, can't really complain. Snacks (pizza, cookies) were great and drinks were good too. Hotel is just a short walk to the beach and the staff are really friendly, in particular the front of house manager and a couple of the bar staff. Hotel is also child friendly, my daughter had the most amazing time here as her first ever holiday abroad. Can't fault them.

We arrived quite late at the hotel and were greeted by a staff member who, unfortunately, wasn’t particularly welcoming. Since everything had already closed, there was no offer to check if we needed anything, not even a bottle of water. We were quickly shown to our room, located on the lower ground floor with a view of a wall—not the most inviting start to our stay. The pool area is lovely, but there are only 65 sunbeds for over 500 rooms, which makes it difficult to get a spot. As mentioned, guests reserve beds with towels, despite the hotel’s policy against it. Since there’s no lifeguard to manage the situation, this practice goes unchecked. To get a bed, you’ll need to be up early or, as we found, try your luck around 5pm. Another downside is the smoking around the pool. While I understand that Europe has different rules than the UK, it was inconsiderate for some guests to smoke right next to others, especially with children present. We also saw people bringing drinks and even eating pizza in the pool, and without any staff managing this, guests felt free to do whatever they liked. On a positive note, breakfast was definitely the highlight of the day, with a great selection. I do wish items like omelettes were available at lunchtime, as the lunch menu was quite similar to dinner, which became repetitive over time. Many guests, including ourselves, ended up eating out. The village and beach area, however, were a lovely surprise and by far the best part of the all-inclusive experience—far from the typical touristy spots found in the Greek Islands. Staff were hit or miss. The waiters and bar staff were friendly and chatty, but reception staff lacked warmth. They didn’t even ask how our stay had been when we checked out. Rooms are cleaned daily, but you need to be present to make sure supplies like soap and toilet paper are replenished. We went three days without hand soap simply because we were out and about and missed housekeeping. Thankfully, we had our own supply. Overall, we did enjoy our time here—the weather was beautiful, and we met some lovely people. However, given the shortcomings in service, the lack of pool management, and a few other issues, we wouldn’t stay here again.

I stayed at Alexander House Hotel last week for a whole week with my daughter and 16 month old granddaughter. The hotel staff are so friendly from management being very helpful nothing too much trouble and even upgraded us to a larger room at no cost . The restaurant staff were fantastic ensuring everyone felt comfortable and they are brilliant with children , made such a kind effort with my granddaughter, baby loved them . The domestic staff are so hardworking ensuring we had everything we needed fresh towels everyday, nothing too much trouble. The barstaff are very friendly and fun.

On 1st arriving the hotel looked really nice it's a good base but as an all inclusive it's not the best. The drinks were really good but the food let the place down. It would have been nice just a bit of music around the pool during the day not blaring out just a bit of background music. Also the atmosphere at night is just flat some entertainment at night would have been nice but it didn't spoil our week the village is stunning and we ended up eating out most nights as the food wasn't up to scratch for a 4 star hotel sadly we won't be returning.

We just got back after our first visit to Crete. We were very lucky with the weather . Over 30 degrees for some days. Arrived at the hotel at midnight and were greeted by very friendly staff. Got taken to our room which was very spacious for us. Lovely and clean and modern. Hotel was very sparsely populated due to the time of year I presume meaning the bar wasn't open yet but it was midweek. Lovely views from 5the hotel across the bay. Went up for breakfast. Pretty good choice . Freshly made omelettes of fried eggs . Fruit. Juice and bread also available. Snack bar was good . Fresh pizzas and ice cream available. Lunch was ok aswell. We went down for dinner a few times . Wasn't so good I'm afraid. The cooked food was left quite a long time . Hence it went cold very quickly. Not impressed with that. Desserts were great though. Location was ok . About a five minute walk to the beach . If you could call it a beach lol. Not a lot of room there. Seafront bars and restaurants. Gift shops etc. We hired a car as it is not very close to anywhere really. There is a bus stop right outside the hotel though. Word of warning. There are a lot of steps and not very disabled friendly . Staff were very attentive and very friendly. 👍👍

Much better than I expected. Fabulous position for the beach. Excellent staff, couldn’t do enough to help you, well looked after all the holiday. Rooms clean, my cleaning lady was lovely. Fortis was about every day! He made sure he spoke to everyone every day!! Will definitely be visiting again soon!