Tui Suneo Kenzi Europa

Actually the GYM not good enough few equipments available,

Decent but not fantastic

Au top comme d’habitude

交通較便利

I’ve given this a one as there is no option to give zero. Worst holiday of my life. Initial room was in the cellar with a view of a brick wall & the feet of other guests as they walked by. The stench was putrid even though there were scent burners in the corridors to mask it. We were moved after four days but the other couple in our party had to remain an extra night. Staff incredibly rude & biased towards French speaking guests. Maid used wet bedding that felt like it had just come out of washing machine-only way to resolve was to forego having our room cleaned so we could sleep in a dry bed. Faulty electrics with light switch falling off the wall. Food hygiene extremely substandard - gone off milk residue in the container at breakfast & raw in the middle burgers. Food choice extremely limited & monotonous: the same for lunch & dinner. Drinks choice very limited. Leisure facilities closed for building works tui rep very unhelpful. No access to a changing facility on our last day despite being told one would be available. TUI customer care absolutely shocking.

No mention of building works, no gym, no sauna, no massage, no steam room. Food and entertainment were poor (an opinion shared by lots of families whilst we were there), no life guard on the slides, which was dangerous as people were not waiting before coming down(child had a tooth knocked out. also strangely slides not on all day which is a shame as there is not much eles to do for kids! Pool is freezing too cold even. There is tennis, but good luck finding someone to get rackets and balls. Bar staff are VERY rude and very biased towards french speaking customers, again an opinion shared by many other families. Drinks choice is also very poor. Rooms were nice. I did have a broken toilet twice, which got fixed first time but not the second as I guess it was our last day. The pool and slides are tired and are in need of a revamp. That all being said, there is clearly an effort being made to improve the hotel. As mentioned earlier, there is building work taking place. Would I go there again? No, but hopefully, with the improvements, it will improve. NB the two young guys on reception are lovely and very helpful

This was our first time visiting Morocco but it will not be our last. The services provided at Kenzi Europa, Agadir ensured we were welcomed and catered for throughout our stay. From the wide range of delicious food to the energetic and friendly animation team, we could not have asked for more. All hotel staff were helpful and always greeted us with a smile. The hotel is situated in a prime location, with a short walk to the beach, shops, and a variety of activities. Our rooms were cleaned daily and the hotel and surrounding areas (such as the poolside) itself were spotless. We do not have any downsides to visiting here and are already looking to book again! Thank you Kenzi Hotel for your warm welcome!

Where do I start? With the negatives I suppose... Not told about building works. Slides need tlc and pool a good clean. Food very repetitive and warmed up from previous sittings. Limited offerings on all inclusive drinks and finishes at 11pm. Now for the good points. Staff excellent Gardens excellent Main pool excellent Kids pool ok Plenty of sunbeds Staff don't beg for tips unlike (tunisia) Rooms comfortable beds excellent Location very good Night time entertainment not the best but not the worst... Behaviour of kids in hotel excellent was nice to see kids of all colours and religions mixing like best mates.....

We have just returned from a 10 night stay at Kenzi Europa and cannot recommend this hotel highly enough. All staff were friendly right down from the Reception staff, Management, Bar Staff and Pool Boy. We had our rooms cleaned every day during our stay with fresh clean towels and bed linen changed daily. I cannot fault the food, so much choice for Breakfast, Lunch, Coffee and Cake between 4-5pm and then your evening meal. We have two fussy eaters and they didn't complain at all with the food choice as there was so much variety. We would like to give a special mention to the Entertainment staff in particular Ayoub, Yoyo, Adil and Ihssene who were amazing and a credit to the team. The hotel grounds are well kept, and Gardners were working all day maintaining the grounds. After reading other reviews in terms of the hotel being dirty I disagree the pool was cleaned daily, the pool boy collected leaves that blew into the pool and the pool was cleaned early in the morning. Yes one block of the hotel is closed due to being refurbished and yes you can hear noise however this didn't affect our stay in the slightest as when are the workers expected to get refurbishment work done? The music was only turned up when the entertainment staff were involving guests in the activities and this was always turned down after. Thank you for a fantastic time and we will be returning.