Tui Suneo Kenzi Europa

Decent but not fantastic

Au top comme d’habitude

We booked a week from the 2nd-9th January at the TUI Suneo Kenzi Europa to see if we liked Agadir. Before our arrival I emailed the hotel reception team politely requesting a high quiet room and also a kettle as we wished to take our own teas. I received a prompt and welcome reply from Mounir Abouche saying they would do their best to accommodate us. We were pleased to see on our arrival that we were given a high floor room with sea view and a tray with a kettle, mugs and a few beverages and a bottle of water. Much appreciated. Our room 2658 was new and spacious with adequate storage and a great bathroom with a walk in shower and good wall to wall sink area with undershelf. The hairdryer was good too. The bathroom did lack a rail for the hand towels and hanging peg/hook for a dressing gown. There was one inside the shower cubicle. There are liquid soap bottles fixed on the walls but we found this too harsh on our skin, like Carex, so we used our own soap. The dual shower was great. I do suggest that if you are light sleepers, take earplugs, as the small bar next to the hotel garden started playing loud music from around 5pm until 3am most nights, and there's constant traffic noise throughout the night and early hours. Agadir never sleeps! The bed felt like concrete to lie on. I requested a mattress topper but it was so thin it made very little difference. The towels weren't soft and fluffy but used ones were always replaced. The cleaner did a good job. Leaving the room clean and fresh smelling everyday. The Animation Team are a lovely friendly and encouraging group of youngsters. They aren't pushy and annoying. They are a credit to the hotel. Hasan on Reception is also a lovely helpful young man too . The dining room waiting staff are all pleasant and the food is pretty decent for this grade hotel. Good choice of salad and fresh fruit. My only disappointment was that I couldn't get a cup of coffee in there during lunch and evening meal times. Also the coffee machines although offering a good selection on screen, in reality failed to deliver ones choice. For example I chose cappuccino and got a hot chocolate. On the snack bar machine I chose a hot chocolate and got a weak black coffee! I asked the barman in the inadequate sized indoor bar for a black coffee and he brought me an espresso. The lounge area by reception is very cold and uncomfortable due to being surrounded by exits and no comfortable armchairs and sofas. This area could be improved. The location is great. Near the promenade and beach, souks and a variety of different nationality restaurants. There is a nice relaxed vibe in this area and it's kept really clean. Would we return? Yes we will.

We Come here family ,its was good holiday . We like the entertaiment team it's was good freindly . We Don't forget the aquazumba entertainer Yassine'hes freindly We play with him card , we dance ,it was good show for the new year Really it was a good holiday We gonna come back. Dziękuję bardzo

Beautiful hotel with the most beautiful staff and entertainment. Mustafa was amazing alongside his entertainment crew and Dj. Food is so fresh, tasty, and plenty to choose from. Nice sunbathing area with amenities like a bar, a snack, a shop, and a pharmacy. Rooms clean and very spacious. Lovely view from balcony. It was like a dream. Until I figured out it was a Tui run hotel. Making big profits out of vulnerable people. Tui, I'd the old Thompson. So we all know what happened there. Shame on the big bosses who were walking around with their heavy pockets doing some filming promoting the Tui Suneo kenzi europa. Hope you all get paid well. 5 star Hotel only!! Staff atmosphere amenities. Tui are just to the same! No Stars for them.

Just back from a fab 4 days of sun & fun. The hotel have done an excellent job on the refurb, work is still ongoing in other block which is closed off so didn’t impact us in anyway, as all facilities are fully open and look fantastic! The staff are all fabulous and work so hard, with a special shout out to Katy, Siham, Mouss, Jimmy & Yoyo, thanks for making our stay super fun!