Eva Bay Hotel on the Beach - Adults Only

Really nice hotel for adults. Personnel was always helpful and friendly, atmosphere in the hotel and its premises was excellent. Room was cozy and regularly cleaned, air conditioning installed so it was comfortable to relax. Highly recommended

Through the Grecos travel agency, I spent, with my family, a week's holiday in Crete from 16 to 23 June at the Eva Bay Hotel. According to the contract, it was a four-star hotel with an All Inclusive Plus board option. I would like to take this opportunity to share with you my impressions of the stay. Upon arrival at the hotel we were quickly accommodated in our rooms, although some towels were missing. From the next day we were able to enjoy our longed-for holiday. Our first impression of the canteen was that the meals were tasty but not very varied and monotonous, with mostly the same dishes every day. Subsequent meals confirmed this conviction. If you wanted to enjoy the full range of dishes on offer, you had to turn up at the canteen as soon as the meal started, as some dishes were simply not available afterwards. In addition, there was a shortage of plates and cups. Very often you had to wait for a new delivery from the kitchen. The pool at the hotel was clean and well maintained, unfortunately the lifeguard was not very polite, even abrasive. During our stay there was no shortage of sun loungers both in the pool and on the beach. The lady working at the pool bar was instead cheerful, smiling and very helpful every day. She was a 'walking advertisement' for this hotel. The problem was unfortunately the cleanliness of the rooms. We arrived at the hotel on Monday morning, while the first cleaning and change of towels, upon several requests, was only on Thursday. The cleaning of the corridors in the hotel was a similar issue. About a month before the holiday started, we found out that the departure and return times of the holiday had been changed. Of course, I understand that this was related to the charter. According to the original version the departure should have been on 23 June at 9:15 a.m., after the correction the departure was on 24 June at 4:05 a.m. We had the room arranged by 12:00 p.m. on Sunday 23 June. During the meeting on the first day, we informed the resident of the problem, we were told that the question of extending the possibility of staying was at the discretion of the hotel and this should be done the day before the end of the stay. On the day before the end of the holiday, Saturday, I spoke to the hotel manager and presented the situation. I heard that with the extension of the stay, there were 4 of us in total, there would be no problem and we agreed on the financial conditions of the extension, which suited me. How surprised I was when, on Sunday, I heard from the same person that the hotel had full occupancy and there were no rooms available. My question about yesterday's deal was answered with a shrug of the shoulders and that was that. I can understand that the hotel has a 100% occupancy rate, but I guess the contract applies to both parties. Summing up all the pluses and minuses, I believe that the said hotel, in my opinion, deserves three and not four stars.

The hotel is definetely not a four star, it might have been four star ten years ago but now 3 stars would be generous. Since it is so close to the main road, there is no peace from the zooming cars and bikes. The food is also mid tier and could improve the quality. The best thing in this hotel is the staff. They are very nice and helpfull. All in all, not worth the price and rating of a fours star hotel.