AQUILA RITHYMNA BEACH anmeldelser

We recently stayed at Aquila Rithymna as a family of 8, 3 children and 5 adults. From the second we arrived it felt like we had hit the Jackpot with this hotel! The reception staff were so welcoming and friendly, we were upgraded to one of the Villas with Private pool and I cannot explain enough how amazing this was for us! The hotel is beautiful, spotlessly clean and right on the edge of the most stunning turquoise/blue sea 🌊 Food was amazing, something different every night, staff work so hard to make you feel welcome and to make sure you have everything you need. There is entertainment throughout the day around the main pool and something on every evening too. Kids club is 10/ 10 and they put hot buffet on for all children every lunch time, for no charge! Thankyou so much for an amazing stay at Aquila!

Lovely hotel, not quite sure it’s worth of 5 star rating but plenty of facilities. Loads to entertain kids, dedicated kids aground and kids club. The waterpark was great, barely any queues even in the summer holidays. Room was basic and comfortable no complaints. Just a couple of things that let it down. The beach is no way near as nice as the photos look. Shingle beach with plenty of large rocks in the sea. Not holding this against the hotel as it’s a natural beach, but disappointed as photos show it appearing much nicer. A few things let it down Service: With the exception of the pool waitresses who were amazing (only ones I tipped), the 2 older men in the main and Italian restaurant, and one lovely lady at the evening bar, service from all other members was poor. At breakfast I went twice without coffee despite asking multiple times. Even being tutted at a couple of times! We were assigned tables for dinner only to have to move because someone was already sat there. Once we were moved into the smoking area which wasn’t great with kids. Other staff in the restaurants would ignore request for drinks etc. Receptionists weren’t very welcoming, no staff said hello when walking past. It’s basic customer service Food Food was ok: but not worth of 5 star, maybe a 4. Have been to better 4 star resorts with food actually. One thing I loved was that they remove beach towels from people who think it’s ok to put them down early then go for breakfast leaving them unused. I’d have left a 4 star review if it wasn’t for the service, I’ve been to many hotels and the 4 star in Zante was another level - remembering us and what we did the day before and if we had fun, remembering the kids and saying hello. Just basic stuff but makes you feel more welcome. Great hotel, probably wouldn’t go back for the reasons stated.

Aquila Rethimna Beach Hotel is amazing – the service is perfect in every detail. Special thanks to Ms. Manuela at Brasserie Rimondi for the best coffee and her kindness, and to Ms. Marlena in the Tavern for her wonderful service. Truly, the whole team makes the stay unforgettable!

Terrible old fashioned style hotel. mattress are sink into the bed. old furniture. the bathroom is absolutely from the 80's. payed almost 3000 euro for an hotel which is not even 3 stars!!! Yesterday when we arrived, there was water on the lobby stairs, I slipped and fell on my back. I fainted. They called a doctor for me. I can barely walk, their beds are terrible. The mattress is sagging, they brought a mattress from some garage. Dirty. Shameful service. Substandard hotel. No ethics of decency or compensation!!!! They don't even want to change my room. Now, I've already spoken to a lawyer. I'll sue them for millions. For the fall and for ruining my vacation.

Horrible hotel. We arrived yesterday. There was water or oil on the lobby stairs. I slipped and crashed on my butt. I couldn't breathe. I was about to die. I got a terrible face.I have bruises all over my body!! And they give me a mattress from a garage full of dirt and wrapped it up. Instead of giving me a suite with a new bed. I will make sure you pay for it and a lot!! Especially for the disrespectful attitude! They gave me a terrible room. Two beds with mattresses sunk into the board. A small, old room. Horrible furniture from the 80s. Don't get me wrong, the lobby is nice. It's just the lobby. No compensation, no understanding of the incident. They ruined my vacation. I'm here with my small children and I'm not functioning. At least compensation for a suite with a normal bed. Nothing! A substandard hotel, certainly not 5 stars. The emergency doctor said I had terrible damage to my pelvis. I'm going to quietly sue them for several million euros. Paying 3,000 euros for such a horrible hotel is a disgrace. No sense of service and no compensation that ruined my vacation. A huge hotel, as old as a small city, simply shocking and undesirable.

Fantastic experience and the spa services are absolutely top notch! The atmosphere of the spa is relaxing, the staff is incredibly professional and attentive, and every detail makes you feel truly pampered. It’s a place where you can completely unwind and recharge. Definitely worth a visit!

We had a fantastic 10 night stay at the hotel. The hotel was very clean, grounds were well maintained. Very impressive waterpark which we visited a number of times, good choice of pools too across the resort. Although only ate breakfast at the hotel and the odd pool lunch, the food quality was always really good. Our only slight complaint would be the room in which we were given. The room was very dated and did not look like the online photos "Classic Family Room with Garden View". The bathroom / showering situation let the room down, 5* resorts in our opinion should be of better quality for the bedroom / bathroom. Overall, a fantastic hotel in a great location. We would highly recommend.

Amazing experience at rithymna hotel Very friendly staff and great hotel ! Spa it’s beautiful and modern don’t forget visit it !!

My stay at Aquila Rithymna Beach Hotel was exceptional, yet the spa experience surpassed all expectations. Every detail—from the serene ambiance to the expertly delivered treatments—reflects an extraordinary commitment to excellence. The therapists combine impeccable skill with genuine attentiveness, transforming each session into a profoundly restorative journey. The range of services, the luxurious surroundings, and the thoughtful touches create an experience that is nothing short of sublime. Simply put, the spa at Aquila Rithymna Beach Hotel redefines indulgence.

What a wonderful hotel. The bar on the beach was so much fun. My daughter and I got a massage at the salon spa and it was a wonderful experience. I recommend Kiki. They were very kind, caring and made us feel at home strong hands worth every penny we got a massage on our back neck and head. I recommend the spa to everyone.

The spa as well as the hotel is absolutely beautiful, i got a 40 minute back massage and the girl i had was amazing, she was sweet she was considerate. Her name was Emma and i completely recommend. Worth every penny !

Very nice personal, specially hairdresser Eleni - profesional and nice person and all S.P.A. team are very usefull, patient, smile and nice.

Emma was a fantastic therapist. I ask for a moderate massage and verithing was perfect. And the location was great, just in front of the creta sea

A beautiful hotel with good food and wonderful staff.
We booked a side sea-view bungalow. The room itself was a little dated, with some ants and a not-so-modern bathroom, but it was clean. Since we only used it for sleeping, we decided to overlook this small flaw because everything else was truly beautiful. The property is HUGE, so it never felt crowded. There was always plenty of space and no need to compete for sunbeds or seating. We loved being able to switch between different areas during the day—it was perfect. The beach was especially lovely. The staff were friendly and helpful. My advice: smile, be polite, and wait your turn patiently if needed. I noticed some guests getting frustrated quickly, but if you relax and stay friendly, you’ll be well taken care of. The app became very handy and was comfy to use. We also hired a car and went exploring, that was very much fun and easy process. If i could change anything i would bring the morning fitness to 7:30 am or 8am, so earlybirds could train before breakfast🤣 Overall, this hotel could easily be 5★ if the rooms were updated. Next time, I’d book directly and request a room that matches my standards—I’m hoping the improvements will come during the off-season.