Clarion Pointe Addison Dallas North

Booked this hotel because I had an interview in the Addison area and I didn’t see any terrible reviews regarding cleanliness or anything, just needed a place to sleep. The location was by far the best part, it was so close to everything in Addison. However, just about everything else was very disappointing. I’d known from reviews that it had been renovated, but I wasn’t aware it was still being renovated and that there would be a good amount of rooms, including the one right next to us on both sides, with the door just propped open getting renovated. We had a room on the first floor first and it was clean enough, there was a spider in the bathtub but the beds looked fine. That was until I looked up at the wall after my shower and there was a huge roach crawling. It ended up crawling into my bed so we told the front desk and they let us switch rooms. We walked upstairs to our next room, and we passed many of the open doors, it was pretty eerie. Then we get in our room, free of bugs it seems and clean enough, except the AC did not work. It took all night for it to cool off even a little bit and it was extremely loud. Not ideal for the night before an interview. We also noticed in the second room that there was some stuff painted over on the wall, but it was much better than the roach. Second day went smoothly, until we were napping and I got woken up by paint fumes in our room. It was literally so strong that it woke me up from a nap. I went to the door to see and they were I guess painting the room next door. But I should not be smelling the fumes that strong and especially not at 9pm on a Friday, it felt unsafe. The renovation people were consistently in an out of rooms and leaving stuff in the hallways too. Overall, you get what you pay for, and I should’ve paid a little more for a nicer hotel, but I would definitely not stay here again.

It was clean and spacious and they had a pretty decent breakfast. Waffles, cereal, eggs and sausage and toppings for yogurt but no yogurt? 😆 Anyway it was good enough for free. The only complaint I have really was the A/C unit would not keep the room very cool during the day. It being mid May it's not even very hot in Texas yet so I can't imagine what the end of June through August would be like. Yikes get ready to sweat 😓 All and all it was a pretty good value!

Hotel is being renovated and construction dust everywhere. Reserved jacuzzi room and it was out of order. No towels and instead of bringing towels they moved us to another room. So tired of walking long long hallways. Breakfast buffet was very limited with no fruit, plates, breads or muffins. Had to get front desk staff to provide food replacements for 9 people at 8am the 1st morning and 5 people at 7:30 the 2nd morning.

No breakfast when we stayed. I asked one of the staffs. This is exactly what he said, "I think it's not avaible today, maybe tomorrow". Are they serious!? what!?

Was advertised as having breakfast on *******. When I showed up, no breakfast due to construction! Why not spend a few minutes to update your information in *******? If you’re renovating and can’t serve breakfast, update your listing. Bathroom had lots of moss and algae. Not going to this place again.

The staff was all very polite. The biggest issue I had was there was no communication that they were under a full remodel. So I walked in, not even knowing if the business was actually open. After getting to my room, I realized that a lamp was missing a lightbulb, and the next morning when I went to get in the shower, I realized I had no showerhead. They corrected the issues quickly, but it was still pretty surprising. Would consider staying there again once the remodel is complete, but I wish I’d been informed.

Stay was great, was no hot tub or large tub as the website showed, but overall was very nice! Thanks

The hotel is refurbishing, remodeling and refreshing hopefully everything. I will say room was clean but the hallways, elevator and lobby is a mess! Bad smells too! I did not want to stay but you know with ********** there isn’t anybody to call and explain the hotel is not in any condition for guests.

We paid extra for the room with the jetted tub but all the controls were screwed in so the jets didn’t work. We should have been told that or the room not advertised as such. Feel ripped off