Holiday Inn Express & Suites Acme-Traverse City

We have stayed at hundreds of hotels in the IHG chain and this one would be the worst. From the cold mechanical reception we received, to the condescending comments about the wifi not working, and finally to the shower curtain with 8” in the bath tub, this was a very bad experience. The man at the reception desk treated us like he was reading from a script. There was no casual talk about how our day was or why we were in town. Just the usual, “thank you for being a platinum elite member” and the standard protocol to register. When explaining where the elevator was, the script he used was as monotonous for us as it was for the couple ahead of us. This man doesn’t like what he is doing for a living and it shows. My husband is a platinum elite IHG member and we didn’t even get a bottle of water offered to us. When we got to our room, the wifi wasn’t working. We called down and the same man came to our room to ask a few more questions. He said he’d come back. He did return with a piece of paper and told us we had to call the number. The problem was, he said, was that we both had iPhones. Although we did, my husband could not log on with his Samsung tablet either. We were appalled that he expected us to call some numbers so we could try to get on the wifi. It was his problem and he should have called tech support to have it resolved. When we went out for dinner, we asked him to call for us and that’s when the attitude really came out. He raises his voice at my husband and said we had to call. We’ve never been treated poorly at any other IHG hotel, ever! We had just come from the HI Express in Sault Ste Marie and the folks behind that desk were lovely. Not at Acme! When we booked, only an accessible room was available. We were surprised to find that the shower curtain was hung so low that 8” of it was in the bathtub. Mmmm I’m sorry but I will not be showering in a tub that has a shower curtain, that has been soaked by strangers wet feet, touching my feet. That is just ewww! I took it out and unfortunately the floor got a little wet. There was no tub mat provided but there was a spare towel. It was unfortunate we didn’t leave after the first night but the view of the lake was lovely and we had booked 2 nights so we stayed. The location was pretty good. We did not eat the breakfast at the hotel. We rated this visit a 2 because of the lovely view, comfy bed and location. We won’t be back.

Stayed here in a room that was beside the stairway, every time someone went up or down the stairs it was very very loud in my room, very hard to sleep. Bathroom was moldy smelling. Front desk didn’t seem to care !

The best hotel on our 10 day trip. Staff was great and how inviting to have the infused water everyday! Breakfast was great and constant attention given! Loved the lakefront rooms. You felt like you were on a cruise looking out. Great job!