Gæstebruger
7. januar 2025
As a whole, the experience was okay, but really not a 5-star service. The price-quality realtionship is not there. We had way better experiences in 4-star hotels... Details: -The staff at the reception is not very efficient (issues with the Achensee Guest Card, long check-in process) + no ski shuttle? the hotel has a shuttle-bus, but they do not vehicle their guests to the ski station - it's 5 min drive... -Pool & Spa: the pools are not hot enough for winter, the best jaccuzzi is "textil-free" only, that's sad ! the jaccuzzi inside is old and cold. The classic zone (with textil) is too old compared to textil-free... -Massage: it was great, but it's not warm enough in the room + the music is not calm + the light was full on, you cannot really relax. -Bar: the bartenders are not really friendly. One night we asked for a homemade lemonade - we were told "okay but not tomorrow because we will be too busy"... -Restaurant: the food was good, only the salad bar at night is a little sad - nothing really seasoned, only raw veggies... The service one night was totally off (we waited 40min for the main course) - no real excuses from the kitchen, a waiter just came with Schnaps as an apology, but was really aggressive. -Room: the office table in the room does not fit with the "mountain mood", the bathroom is a little "altmodisch", the shower tap is broken...
Oversæt