Inness

I love here!!

I hope this review is helpful and I also hope the owners of the property read my note as my intention is to ADD VALUE not to complain. I would like to point out the highlights first and give a shout out to staff that do not reflect the "2.5" below average rating. If you have a chance to book Forest as a massage therapist at the spa facility.....do it! I've had many massages all over the world and he ranks in the top 5. Christina at the front desk was lovely, communicative and helpful. Kayla drove us to our room and she was also lovely. I do not remember our waitress's name at the restaurant (Thursday night, March 26th)....but she was amazing. The food was delicious. We booked a suite at the Farmhouse (second floor), the house has 12 rooms and I believe there were 2 other rooms occupied. We pretty much had the house to ourselves! I cannot imagine staying there under any other circumstances, competing for areas of communal space. It might work for a younger population however, I have no idea how that demographic would afford $800 plus bucks a night in the "off" season. The room was lovely, bed amazing, linens amazing. Love the honor bar concept! Now I would like to present offerings for what I felt was WAY below standard given the expense. I've traveled to leading hotels around the world and have stayed at similar hotels in the area with a similar aesthetic (Wild flower Farms) 20 minutes away, as well as other resorts in the Hudson Valley (Mirabeau) and Woodstock- Woodstock Away, This place is missing the important details that create the experience that need to accompany a high end luxury experience. Details that aren't too difficult to accomplish. 1. The coffee is awful. I have no idea why this is hard to accomplish. It's a problem in so many hotels and so easy to fix. Provide a french press and GREAT coffee options! Espresso for those of us that love strong coffee. Real whipping cream. Or a pour over. There is nothing worse than a crappy cup of coffee in the morning. EASY FIX 2. So many beautiful fireplaces located at the farm house, plenty of wood stacked and fire starter pods.......BUT no matches to be found, no fire place tools. 3. Arriving and having no clue where the reception is located, no sign, Reception is attached to a store and it looks like a store not a hotel reception. 4. The spa is ridiculously small. I cannot even imagine being there if the place was busy. It cannot accommodate more than 4 women getting ready in the tiny locker room area and the robes were cheap and tiny. It's a shame because it's a beautiful spa (steam, bath, pool (which was not open). The waiting area is uncomfortable and very tiny, in a hallway. $270 bucks for a massage is a bit steep with these conditions. 5. Breakfast should absolutely be included, or at the very least a continental breakfast at the terrible coffee station set up at the farm house. Paper cups? we are in this amazing house drinking terrible co

Check your credit card statement after your trip here! I was randomly charged for things I didn't purchase, and when I called to dispute these charges, they told me they came from the Inness restaurant and from things I took at the hotel room (mini-fridge). I never visited the hotel restaurant, and I made sure not to take anything from the room. When I shared this with the hotel, they told me they would remove the charges, "since it must have been charged to my room by accident." It's been a week, and the charges haven't been removed. I called again, but haven't received proof of the charge cancellation in print. Now I'm just going to take this up with my credit card company. It's a shame this sort of thing happened, because otherwise Inness is quite beautiful. However, I don't think it is worth the price... Additionally, the hassle of fighting off these mystery charges that were made without my permission for things I never even purchased has just turned me off, and I just don't ever want to go again. I don't trust this place with my credit card info.

This could be the coolest place ever, but it's not, won't and never will be, because it will be copied much better, with no kinks, and the "in the know" peeps will move on. Imagine an upstate hotel on 225+ acres, but not enough parking, so you might have to wait and circle a while (12 minutes) before finding a spot in a muddy gravel lot. And for Eh-em, $1250, you get awesome Aesop products, but just two bottles of water and an exorbitantly priced mini-bar - like $13 for a beer! Come on guys. The Spa, which was fully booked is $275 for a an hour session, with a mandatory 18% tip included. Wait there's more, the restaurant. The space is loud but nice and the food delicious and well priced, but the service unacceptable. Lang waits for drinks, food delivered all at once, or the wrong order. We had four meals during the week, and by the end, we just had to laugh when our breakfast came ten minutes apart, or four appetizers arriving all at once. I'll never go back nor recommend it. For that price, ($1250/night), breakfast should be included, the minibar complimentary, the waitstaff properly trained, etc., etc. The photos of the property are awesome, the rest of the experience, not.