Homewood Suites by Hilton Fort Wayne

The breakfast Team was awesome. Nicole cooked up some tremendous omelettes and Natasha was a very gracious host during the breakfast hours. They learned my habits which is very nice when you’re away from home for long periods of time. Thank you!

Had a wonderful 3-night stay this last weekend! Had some trouble with our room and needed other accommodations. Bree was the on-duty receptionist late on our first night that we contacted about our issue. She thoroughly attended to us and created an equitable alternative where almost none seemed available. She was very patient and professional with us to hear out our issue and desired alternative. We are completely satisfied with our stay and service paramountly due to Bree’s professionalism, creativity, and care. We look forward to our future stays at the Hilton Garden Inn. Thank you Bree!

The hotel room was not as clean as I’d like but the over all hotel was nice. I was told there was breakfast in the morning but not told that it was 14$ so when I showed up and was told it was not included I felt like that should’ve been added to the conversation at check in. In the same breathe, the breakfast was great and the service was also good. Annette R was our service, she was very kind and helpful. Nicole A was the cook, she made the best over easies I’ve ever had. All the food was pretty good. Thanks everyone

I booked a 3-night stay at this hotel for a business trip. Unfortunately, due to an unforeseen accident, I had to leave on the second day. I attempted to check out early the following morning but was unable to reach the hotel directly. I contacted the Hilton Honors Diamond Desk for assistance, and they managed to connect me with the front desk. However, because I called at 10:30 AM Central time, which was 11:30 AM Eastern time, I was informed that I missed the cut-off by just 30 minutes and would be charged for an additional night. I explained that I had been trying to reach the hotel earlier but couldn’t get through because they weren’t answering their phones. Despite this, the front desk staff member told me there was nothing she could do and that the General Manager would call me back. I also opened a case with Hilton Honors to document the situation. However, I have yet to receive a call from the manager, and my attempts to reach the hotel since then have been unsuccessful. I even tried responding to their welcome text, but there was no reply. This experience has been extremely disappointing, and the service has been terrible. Additionally, the room I stayed in had mold in the bathroom shower and a dirty bathtub with stains that couldn’t be removed. I will never stay at this hotel again.

The room attendant Mone’ was excellent, the room was cleaned very thoroughly. She went out of her was to solicit feedback whether it was positive or negative. I have enjoyed my stay here and will stay again if my travel takes me back. The entire staff have been very helpful and friendly.

We arrived a couple hours before check-in. We asked if it was too soon to check in. The people at the front desk said that it was. OK, no big deal. We offered to go to a restaurant across the street for lunch. Then the people at the front desk stated that there was a room ready after all. Seemed as if the people at the front desk were unprepared and frazzled by someone who were asking about check in, but offered to come back at a later time if they were not quite ready. We were also not informed of times of the breakfast in the morning nor were we told what time check out was. I dont even think we were greeted. We are also Hilton Members and were not offered our Silver Level gifts of bottled water. Not a big deal, but the offer should have still been there. Overall, the stay was not bad. Was not at all impressed with the breakfast as it looked like it had been sitting out for several hours or that it was reheated from the previous day. The pastries looked old and stale. The hotel is also somewhat difficult to access from the highway. You have to go down the street past the hotel about a quarter mile to even access the hotel and even then, the road that you turn on to get into the hotel is easily missed.

The surface appears clean and nice but once we got to our 1st room, the truth of gross this hotel really is came to light. Our room had a pull out couch that my mother in law was going to use. When we pulled it open there was the used sheet from the previous room inhabitants still on the bed with pieces of popcorn on it but what was even worse was the blood that was still on the sheet! There was also a needle that hat was on the floor under the fold out couch that was visible once you u field the bed and you see the gap between the couch and mattress along with lots of food that had fallen through. We immediately asked to switch rooms in which case the 2nd room they gave us was never cleaned at all from the previous users. The beds weren’t made at all!! And there was a used rag in the shower along with a glasses lens next to the toliet. Finally we were given a 3rd room that was actually not supposed to be used bc the stove was out of order and was all taken apart. That was fine, we could deal with it and while it could still have used a hood vacuum bc we found wrappers and food in multiple places, it was something we could deal with. The ice machine directly outside across from our room was leaking and had about a solid 7 foot radius of wet carpet that you had to walk through I get to our room and to rooms past ours. It’s clear the staff never communicated with each other and that they have a severe lack of housekeeping staff or a staff that just doesn’t care. I highly recommend you keep looking for a different hotel which is a shame bc usually Homewood Suites is a big winner in my opinion, stay away from this one if ever traveling to the Fort Wayne, Indiana area!

Don't do it. We were in town for a softball tournament and no less than a dozen friends also booked here. The stories of how bad all our rooms were was wild. Filthy, not cleaned AT ALL. Food clearly all over the floor, dirty used towels hanging in the bathroom, unmade beds, your room doesn't get cleaned the next day either. Our friends switched rooms THREE TIMES and still had to settle for a room that was obviously dirty and unvacuumed. Hard pass, stay somewhere else.

The most wonderful HELPMATE EVER and i returned late to Fort Wayne and didn’t want to disturb our eldest daughter who is staying with for awhile so we went to the local Hilton property and “as usual” IT WAS AWESOME! really nice kitchen and separate living area; the room was super clean;)! one comment about enclosure with a door on the NW side (back) it needs replaced it’s about to fall off the enclosure? that is only an observation. thanks for letting us stay… IT WAS LOVELY!!!