The Kinmel & Kinspa

Went for leisure facilities and and relax but this was not the case went into hydrotherapy pool and as we was walking in it was taking my breath away family’s was in there and everyone was coughing while I was in there I had a terrible reaction with my eyes the solution in water was far to strong could not open my eyes and felt I could not get a breath same with my family, spoke to other people they said same lots of people going in coughing as it was taking breath away, spoke to the staff member she said no nothing wrong with it the water has been tested, I had to get out as my eyes and chest was so bad, the lady came back and told other people to come out of water as the chemicals was to high and she had to close for while I was right all along I was left in terrible way with chest am still wheezing and eyes still swollen the next day tried to call spa but no reply, this was very dangerous What went on.

As always bed comfortable, food in the restaurant good service excellent and to top it off breakfast delicious. Been a few times and will go again. P.S spa brilliant. The sound of silence no noise in the night. The weather was great and private parking.

Fantastic hotel, renovated since our last stay 7 years ago making it even better. Food in the restaurant was superb, great selection of drinks and cocktails in the lovely bar area, the central blossom tree looks amazing! Friendly professional helpful staff and fabulous spa too. Spa facilities were great, I had a back massage too that was just what I needed.

The hotel is fabulous! The food in the evening was really good and we enjoyed every last morsel! Staff are very professional, room was spotless and very well looked after. Why score of 3? The spa! The swimming pool was very, very cloudy! Not inviting at all. It was also cold. Did report to girl on reception, but they must have known as any visual check would have told them it was cloudy. The thermal pool was not quite warm enough and was also very foamy! It looked like someone had added bubble bath, so not the facilities fault, but again, visual inspection would have alerted the team. As others have said, quite small and not enough space in changing rooms - whole experience of spa was disappointing. However, I would recommend the hotel without hesitation, just don’t opt in for the spa.

Starter and main were nice. Sweet was not great and overbaked. Place is clean and decorated lovely. Staff are friendly enough. Service was so slow with every course. Waited over 30 mins to order a pud in the end we got up to find someone- no apology. Far too expensive for the service especially when 10% added to bill for gratuity. Shame as parties/weddings I've attended have been spot on.

The suite we stayed in was okay but dated and I felt like it was missing a few thing's. Like glasses for the room the mini fridge was empty the hair dryer was broke the shampoo and conditioner wasn't enough for 1 wash. It had a nice bath but no bubble bath to make one. Only given 1 key card so if I left the room I would have to leave the key card in the room so my partner would have light. The lifts was out. We wasn't sure if we could order room service so we didn't. We couldn't book any spa treatments as they were already filled by the time we booked. Robes for the spa wasn't provided. No air con in the room. No femcare provided like bags to dispose of sanitary items of etc and breakfast finished to early at 10am. All these things we normally get for the price we paid and I think if you are going to charge a premium price of £400 for 2 nights I would expect these things provided and I would also expect to be told when booking I wouldn't be able to book any spa facilities. The bed however was very comfy. I must give credit to the staff as they where amazing and the food is gorgeous and worth the price.