4 stjerner hoteller i Souss-Massa, Marokko

Location is right at the secteur touristique which was great. Had easy access to the beach as well. However, the room was constantly flooded by water from the toilet. We reported this three times already but staff just cleaned and mopped the water, not fixing the actual problem. So we ended up with a water-flooded room for the whole stay and we had to use disposable towels to try and soak the water every now and again.

I think a lot of people forget what sort of accommodation they would get at home in the UK for the price they have paid for a week or so by the sea, constant good weather and a lovely swimming pool to hand. Our standards are exceptionally high but we forget that the culture is different in Morocco. For me, as long as I have a clean bed, clean bathroom facilities and a version of everything I expected to get/have access too, then I can cope with a chipped floor, dusty floors, tired decor. Surely a friendly, helpful welcome is more amenable to a good experience? The pool is immaculate and throughly cleaned every morning. The only negative is the Gawd awful techno, trance, ******* (C) rap sample music the guy plays at full bunge all afternoon. You cannot even have a conversation with the person next to you. It REALLY was a pain in the Rse every afternoon. The restaurant food scenario does leave a lot to be desired. I thank the Lord I was only having breakfast. The cooked food is basic and poor choices of bread. NO FRUIT! But lots of salad???? 🤔🤔 Only One toaster for the guests to use. Omelette EVERY day, surely a change to pancakes/crepes wouldn't tax them too much? The poolside cafe is dire. Very poor selection. The staff are as slow as treacle in the north pole!! There is no gym or spa available at the time of my visit. Overall, I felt it was value for money. Most of the staff work very hard and are friendly and polite.

I love this hotel but needs much improvement and needs better facilities in the hotel and breakfast needs to improve and WiFi is awful bad, the bedroom floors needs to be cleaned more often and cleaning laundry needs to be more cheaper for service in my opinion. Honesty is best service in this hotel with excursions are a tourist trap unfortunately