5 stjerner hoteller i Hessen, Tyskland

Location of this hotel is very closed to many sightseeing spots such as the old town and the opera house.  Rooms in this hotel is very comfortable.  We were super tired from a long flight and we had a very nice sleep iand a nice staying at this hotel.

The service was great. Buffet breakfast was a good spread as well. However, there is not nearby shops or convenience shops nearby

nice hotel, friendly staff. only downside is that there is no self parking. But Valet service was awesome! room was spacious breakfast was great. close to attractions. love to come back again!

Location - beside metro Although location is great, entrance sign is tiny, it was also hidden by the hotel pick up vehicle which resulted in hotel is non visible! Waste of time hunting of hotel Image of hotel in term of age and layout is way different, resulted in smaller room due to the layout assign, misleading images provided by hotel Hotel is showing sign of age compare to newer hotel even if they are under non luxury category Despite a luxury hotel in branding and price, major dust was found behind the table corner Wouldn’t recommend the hotel

I bought a Polar Bear plush toy in Iceland for my little girl at home—a toy she wanted badly. It was misplaced by Housekeeping, whether accidentally or for whatever other reasons one might imagine. When I returned to the hotel and reported the issue, the front desk asked me to email them. However, there was a clear lack of urgency; the email was not even read until the next morning when I followed up again. I anticipated that locating the email might be challenging since the booking was under my wife's name, which is why I repeatedly provided my room number each time I raised the matter. Unfortunately, no one with the authority to make decisions ever attended to me or offered any proper options. This entire experience shows a significant discrepancy between the hotel’s brand reputation and the level of care actually demonstrated in handling guest concerns.